At Matrixman.in, we are dedicated to ensuring your satisfaction with every purchase. If you receive damaged or defective clothing items, we provide a seamless return and exchange process. Please review the guidelines below for a hassle-free experience.
Damaged or Defective Items:
- If you receive a damaged or defective clothing item, please contact our customer support team within 7 days of receiving your order.
- Our team will guide you through the return or exchange process and provide detailed instructions.
Return & Exchange Conditions:
- Items must be returned in their original condition, with tags attached and in an unworn state.
- Returns must be initiated within 7 days of receiving the order.
- Exchanged product will be delivered with in 7 days.
- Matrixman.in will cover all return shipping charges for damaged or defective items.
Cancellation Policy:
We understand that circumstances may change, so we offer the following cancellation policy:
- If your order has not yet been shipped, you may request a cancellation.
- If your order has already been shipped, cancellation is not possible. However, you may initiate a return after receiving the item.
Things to Consider:
- Carefully review product descriptions, sizes, and colors before placing an order to ensure they match your expectations.
- Double-check your shipping address to avoid delivery issues.
- If you notice any damage to your package upon delivery, document it and inform our customer support team immediately.
- Keep the original packaging intact when returning an item.
For any further information, clarifications, or assistance with returns, refunds, exchanges, or cancellations, feel free to contact our customer support team. We are committed to providing a smooth and satisfying shopping experience at Matrixman.in.